Remote Cruise Planner: Turn Dreams into Bookings

Elite Escapes; Denver (CO); Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

Fully remote

Onboarding & training

Supportive team

Career growth

Job summary

Elite Escapes is seeking a Remote Cruise Planner (Sales-Focused) to help clients turn cruise dreams into confirmed vacations. You will match travelers with ships, itineraries, cabins and onboard experiences with a consultative, client-first sales approach.

You will build relationships through quotes, emails, chats, and calls, guiding customers from initial inquiry to embarkation while sharing insider cruise insights and promotions.

Qualifications

• Customer-service experience is preferred.
• Strong written and verbal communication.
• Comfort with technology and online platforms.

Responsibilities

• Connect with clients to understand destinations, travel style, budget, dates and group size.
• Recommend cruise lines, ships, itineraries, staterooms, dining packages and add-ons.
• Turn inquiries into confirmed cruise vacations via email, chat and phone with a client-first approach.
• Explain cruise options clearly, including deposits, payment plans, travel protection and port requirements.
• Handle booking details, special requests, changes, payments, upgrades and pre-cruise questions with care.
• Resolve concerns quickly to support clients from quote to embarkation and homecoming.
• Share cruise insights on families, romantic itineraries, ports and promotions.
• Build post-booking relationships to encourage repeat sailings and referrals.

Skills

Sales-focused

Customer-service

Communication

CRM knowledge

Tools

CRM software

Online booking platforms

Job description

Elite Escapes is seeking a Remote Cruise Planner (Sales-Focused) to help clients turn cruise dreams into confirmed vacations. You will match travelers with ships, itineraries, cabins and onboard experiences with a consultative, client-first sales approach.

You will build relationships through quotes, emails, chats, and calls, guiding customers from initial inquiry to embarkation while sharing insider cruise insights and promotions.