Remote Cruise Concierge & Sales Expert

Carnival Corporation; Clayton (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Benefits

401(k) plan

Stock Purchase Plan

Paid Time Off

Cruise discounts

Job summary

Carnival Corporation is seeking an Agent, Fun Expert to engage guests on the booking journey, answer planning questions, and notate guest needs for later follow-up. You'll convert calls into cruise bookings, upsell staterooms, and address website and self-service issues, while supporting pre-cruise sales and IT help desk triage.

Responsibilities include assisting with tours, excursions, and shop inquiries, guiding advisers through Carnival systems, and contributing to coaching sessions.

Qualifications

• High School Diploma is required.
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Responsibilities

• Handle calls from guests and travel advisers on technical issues with Carnival systems.
• Assist guests with pre-sale tasks and guide them through self-service applications.
• Support sales by documenting preferences and generating leads for outbound team.
• Provide information on shore excursions and booking options.

Skills

Customer service

Sales oriented

Technical troubleshooting

Communication skills

Team collaboration

Education

High School Diploma

Tools

Tour Operator Gateway

Goccl Amin Tool

Glasstable

Fun Shops

Carnival Dash

Job description

Carnival Corporation is seeking an Agent, Fun Expert to engage guests on the booking journey, answer planning questions, and notate guest needs for later follow-up. You'll convert calls into cruise bookings, upsell staterooms, and address website and self-service issues, while supporting pre-cruise sales and IT help desk triage.

Responsibilities include assisting with tours, excursions, and shop inquiries, guiding advisers through Carnival systems, and contributing to coaching sessions.