Remote Cruise Booking & Guest Experience Specialist

Carnival Corporation; Georgia; In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

401(k) plan

Paid time off

Employee discounts

Descrizione del lavoro

Carnival Corporation in the United States is seeking an Agent, Fun Expert to assist guests with planning, answer vacation questions, and help convert calls into cruise bookings. You will upsell staterooms and explain vacation protection while addressing website and self-service issues.

The role requires strong communication, technical aptitude, and a customer‑centric approach. It is a full-time position with training and weekend shifts, offering a comprehensive benefits package.

Competenze

• The role requires a High School Diploma and 6 months to 1 year of sales and customer service experience.
• This is a full-time position with defined training and schedule expectations.
• Strong communication and problem-solving abilities are essential.

Mansioni

• Handle incoming calls from guests and travel advisers about technical issues with Carnival sites and portals.
• Troubleshoot issues and escalate when needed to IT support via case systems.
• Assist with pre-sale transactions and guide guests through self-service applications.
• Answer questions about shore excursions and compare options based on guest preferences.
• Process fun shop and gift orders and support sales conversion to bookings.
• Document guest preferences as leads for outbound sales and participate in coaching sessions.

Conoscenze

Sales & customer service

Technical support

Communication skills

Problem solving

Formazione

High School Diploma

Strumenti

Goccl Amin Tool

Glasstable

Fun Shops

Carnival Dash

Descrizione del lavoro

Carnival Corporation in the United States is seeking an Agent, Fun Expert to assist guests with planning, answer vacation questions, and help convert calls into cruise bookings. You will upsell staterooms and explain vacation protection while addressing website and self-service issues.

The role requires strong communication, technical aptitude, and a customer‑centric approach. It is a full-time position with training and weekend shifts, offering a comprehensive benefits package.