Remote Cross-Functional Operations Manager

Lob; Iowa Center (IA); Remote; USD 153,000 - 170,000; Full time

Benefits offered by this job

RSUs

Equity

Remote work opportunities

Job summary

Lob is hiring a Business Operations Manager to own cross-functional programs spanning Finance, Product, Engineering, Legal, Print & Delivery Network, and Go-to-Market. You will drive ambiguous projects to documented, measurable outcomes with named owners and clear deadlines.

You will analyze requirements, coordinate with teams that don’t report to you, and deliver executive-ready updates. The role demands rigorous analysis, strategic thinking, and the ability to operate with incomplete

Qualifications

• 4-7+ years post-undergrad in management consulting/corporate strategy (client-facing, multi-stakeholder delivery) or business operations, strategic finance, revenue operations, or chief-of-staff work with direct ownership of an operationally complex domain.
• Bachelor's degree required.
• Familiarity with BI/data warehouse tooling and AI-assisted analysis; SQL helpful but not required.

Responsibilities

• Own Program Execution: Run three to five concurrent cross-functional programs at once, each with a defined end state, a published status, named dependency owners, and a target completion date.
• Drive Outcomes Across Teams: Push programs to completion through Product, Engineering, Legal, Security, Partner Operations, Solutions, and Go-to-Market — and extend with judgment when a dependency stalls.
• Diagnose & Redesign Workflows: Identify operational workflows spanning multiple teams and systems, quantify the cost of the current state, and design and implement the consolidated or automated replacement.
• Deliver the Analysis: Produce the analysis behind program decisions using Lob's data and reporting stack and available AI tooling.
• Hand Off What You Build: Document each program on completion and transition it to a permanent owner outside this role, with a metric that survives the handoff.
• Communicate to Leadership: Prepare and deliver program reviews and status updates for the leadership team, including recommendations and the reasoning behind them.
• Cover the Gaps: Provide backup for FP&A, Deal Desk, and Business Operations analytics deliverables, and support planning and execution of company-wide operating cadences like QBRs and leadership offsites.

Skills

Program management

Executive comms

Analytical rigour

Self-direction

Ambiguity tolerance

Relevant experience

Industry fit

Education

Bachelor's degree

Tools

BI / Data warehouse

SQL

Job description

Lob is hiring a Business Operations Manager to own cross-functional programs spanning Finance, Product, Engineering, Legal, Print & Delivery Network, and Go-to-Market. You will drive ambiguous projects to documented, measurable outcomes with named owners and clear deadlines.

You will analyze requirements, coordinate with teams that don’t report to you, and deliver executive-ready updates. The role demands rigorous analysis, strategic thinking, and the ability to operate with incomplete