Remote Crisis Lifeline Advocate (Phone Support)

Hiregy; Clearwater (FL); Remote; USD 34,000 - 38,000; Part time

Job summary

Hiregy is seeking a Phone Representative. The role handles Crisis Lifeline calls, providing online emotional support while meeting performance metrics. Training will occur onsite in Clearwater, Florida, requiring residence within 50 miles.

The position is remote with periodic onsite requirements and a contract-to-hire pathway. Applicants should have crisis/counseling experience and strong computer skills. Flexible for other duties as assigned; 3–4 weeks of training, and a focus on safety

Qualifications

• Bachelor’s degree preferred but not required
• Experience handling crisis calls or crisis response desired
• Strong computer and data entry skills

Responsibilities

• Answer incoming Crisis Lifeline calls for online emotional support
• Meet Crisis Lifeline performance metrics
• De-escalate Imminent Risk clients and develop safety plans
• Provide referrals and coordinate with mobile crisis units or law enforcement as needed
• Cross-train across roles/departments as required

Skills

Crisis counseling

Communication skills

Computer skills

Education

Bachelor’s degree preferred

High school diploma or equivalent

Job description

Hiregy is seeking a Phone Representative. The role handles Crisis Lifeline calls, providing online emotional support while meeting performance metrics. Training will occur onsite in Clearwater, Florida, requiring residence within 50 miles.

The position is remote with periodic onsite requirements and a contract-to-hire pathway. Applicants should have crisis/counseling experience and strong computer skills. Flexible for other duties as assigned; 3–4 weeks of training, and a focus on safety