CRISIS PHONE REPRESENTATIVE (REMOTE)

DG GLASS & TRADE - Desde 2001 conectando negocios confiaveis.; Clearwater (FL); Remote; USD 34,000 - 38,000; Part time

Benefits offered by this job

Onsite training near Clearwater, FL

Contract to Hire

Job summary

DG GLASS & TRADE - Desde 2001 conectando negocios confiaveis. is hiring a Remote Phone Representative 9 to handle Crisis Lifeline calls from home with mandatory onsite training near Clearwater, Florida. Training runs M-F 8:00 AM–5:00 PM for 3–4 weeks; first day reports onsite Jan 19, 2027.

Schedule varies, with shifts including overnight and weekend coverage at $25–$27.50 per hour. This contract-to-hire role requires meeting safety and crisis intervention metrics, de-escalation skills, and

Qualifications

• Bachelor's degree strongly preferred, not required.
• 2 years crisis response/counseling experience required if no degree.
• 1+ year of related crisis, mental health, or substance abuse counseling experience required.
• Flexibility to cross-train across roles/departments with similar duties.

Responsibilities

• Answer incoming phone calls from Crisis Lifeline clients seeking online emotional support.
• Meet Crisis Lifeline performance metrics.
• Engage with Imminent Risk clients, de-escalate, screen, safety plan, and reduce lethal means.
• Provide referrals, deploy mobile crisis units, and involve law enforcement in active rescue when needed.
• Cross-train across roles/departments with similar job duties as required.

Education

Bachelor's degree

Job description

Phone Representative 9 (Remote)

#IND123

Phone Representative 9 (Remote)

Location: Must live within a 50-mile radius to Clearwater, Florida for mandatory onsite training ~2x yearly, first day will report onsite Tuesday, January 19, 2027

Schedules: [Updated for 2027 Season]

• Tuesday–Saturday, 4:00 a.m.–12:30 p.m. — $25.00 per hour
• Tuesday–Saturday, 4:00 a.m.–12:30 p.m. — $25.00 per hour
• Tuesday–Saturday, 12:00 p.m.–8:30 p.m. — $25.00 per hour
• Tuesday–Saturday, 12:00 p.m.–8:30 p.m. — $25.00 per hour
• Sunday–Thursday, 12:00 p.m.–8:30 p.m. — $25.00 per hour
• Sunday–Thursday, 12:00 p.m.–8:30 p.m. — $25.00 per hour
• Tuesday–Saturday, 12:00 p.m.–8:30 p.m. — $25.00 per hour
• Tuesday–Saturday, 12:00 p.m.–8:30 p.m. — $25.00 per hour
• Tuesday–Saturday, 8:00 p.m.–4:30 a.m. — $27.50 per hour
• Tuesday–Saturday, 8:00 p.m.–4:30 a.m. — $27.50 per hour

Training schedule: M-F, 8:00 AM to 5:00 PM for 3-4 weeks

First day will report onsite Tuesday, January 19, 2027

Type: Contract to Hire

Job Duties

• Answer incoming phone calls from the Crisis Lifeline from clients needing online emotional support
• Ensure you meet all Crisis and Suicide Lifeline performance metrics
• Talk with Imminent Risk clients and de-escalating, screen, safety plan, and reduce lethal means during the conversation
• Use the least invasive approach to service provision. Provide referrals, deploy mobile crisis units, and engage law enforcement in active rescue, as needed.
• Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required

Nice To Have

• Bachelor’s Degree from a four-year college or university or higher is strongly preferred. (Not required)

Requirements

• If you do not have a Bachelor's Degree, must have (2) years of crisis response/counseling required in lieu of education
• One year or more of related recent crisis, mental health, or substance abuse/counseling experience is required