Remote Crisis Intervention Specialist — 24/7 Support

Lines for Life; Oregon; Hybrid; USD 32,000 - 34,000; Full time

Job summary

Lines for Life is seeking Remote Crisis Intervention Specialists to respond to crisis contacts across multiple helplines with empathy and clinical rigor. The role emphasizes decisive triage, accurate documentation, and collaboration with a broad team to keep crisis lines available 24/7/365.

We provide extensive training, including 5 weeks onboarding, with scheduling designed for 24/7 operations. Positions are remote across all 50 states, with some Portland office options, and require flexible

Qualifications

• Crisis intervention knowledge
• Strong empathy, communication, teamwork and interpersonal skills
• Able to handle high levels of stress
• Proficient in web-based computer environment and multi-line phone system
• Understanding of and ability to apply mental health assessment, treatment and service terminology
• Able to implement skill development strategies and to identify, implement and coordinate the services and supports identified in ISSP
• Able to independently triage crisis contacts so that lines remain available for crisis contacts in escalated crisis
• Strong attendance & punctuality - able to consistently show up on time, work the full scheduled shifts, and provide at least 2 weeks' notice

Responsibilities

• Demonstrate the culture of Lines for Life by modeling behavior that supports the organization’s goals and philosophies.
• Answer crisis helplines with compassion in accordance with the organization’s training expectations and scope.
• Document crisis contacts in an accurate and timely manner with relevant clinical information in an electronic health record system.
• Place follow-up calls to crisis contacts as scheduled by the shift supervisor.
• Assist with placing rescue calls as needed when other crisis lines staff or volunteers are on acute crisis contacts.
• Triage crisis contacts and collaborate with coworkers to manage crisis contact flow.
• Complete mandatory trainings and workshops to continue learning the latest policies and protocols and stay up to date on crisis intervention tools & techniques.
• Communicate with peers and supervisors via phone and/or chat effectively
• Perform other duties, such as administrative and organizational tasks as needed

Skills

Crisis intervention knowledge

Empathy & communication

Education

Graduate degree in psychology or social work; or CADC/Bachelor’s degree with relevant crisis experience

Veterans preferred

ASIST certification

CADC certification strongly preferred

Experience in a call center environment

Job description

Lines for Life is seeking Remote Crisis Intervention Specialists to respond to crisis contacts across multiple helplines with empathy and clinical rigor. The role emphasizes decisive triage, accurate documentation, and collaboration with a broad team to keep crisis lines available 24/7/365.

We provide extensive training, including 5 weeks onboarding, with scheduling designed for 24/7 operations. Positions are remote across all 50 states, with some Portland office options, and require flexible