Remote Crisis Counselor – 988 Support & Safety Planning

CONTACT Care Line; Guin (AL); Remote; USD 42,000 - 54,000; Full time

Job summary

CONTACT Care Line is hiring Crisis Counselors for a fully remote role serving across participating states. You will assess suicide risk, provide compassionate support, document interactions promptly, and follow safety planning procedures.

Expect 40-hour weeks with 8.5-hour shifts and weekend coverage. You will collaborate via Slack and Microsoft Teams, maintain timely communications, and complete required training within the first weeks of employment.

Qualifications

• Bachelor’s Degree in Social Work or related mental health field.
• Minimum of 1 year of experience in mental health, crisis intervention, or a related field.
• Must be 18 years of age or older.
• Strong empathic listening and reflective communication skills.
• Ability to remain calm and apply logical reasoning in high-stress or high-risk situations.
• Proficient with web-based applications, navigating websites, and basic troubleshooting.
• Growth mindset with a willingness to receive and implement feedback promptly.
• Commitment to non-judgmental, compassionate support for all visitors.

Responsibilities

• Respond to 988 chat, text, and telephone interactions in a timely and compassionate manner.
• During chat-focused shifts, manage two concurrent chat interactions in alignment with the two-chat policy.
• Assess and mitigate suicide risk using established protocols and safety planning procedures.
• Deliver emotional support utilizing active listening and de-escalation skills.
• Provide referrals to appropriate community resources as needed.
• Follow all clinical and operational protocols across all shifts, including initiating phone contact in the event of disconnection with a high-risk visitor or during imminent risk (IR) situations.
• Initiate and conduct follow-up outreach, when necessary, based on visitor needs and clinical services guidelines.
• Participate in and complete training for both chat and phone-based services; maintain readiness to support visitors across all assigned mediums.

Skills

Empathic listening

Crisis intervention

Documentation

SBAR communication

Slack

Microsoft Teams

Remote/virtual work

Time management

Education

Bachelor’s Degree in Social Work or related mental health field

Tools

Slack

Microsoft Teams

Job description

CONTACT Care Line is hiring Crisis Counselors for a fully remote role serving across participating states. You will assess suicide risk, provide compassionate support, document interactions promptly, and follow safety planning procedures.

Expect 40-hour weeks with 8.5-hour shifts and weekend coverage. You will collaborate via Slack and Microsoft Teams, maintain timely communications, and complete required training within the first weeks of employment.