Remote Crisis Counselor — 988 Support & Safety

CONTACT Care Line; Georgia; Remote; USD 38,000 - 52,000; Full time

Job summary

CONTACT Care Line is recruiting for a remote Crisis Counselor to support the 988 program. The role involves assessing risk, providing compassionate text and phone support, and documenting interactions per policy.

Expect shift-based chat and phone coverage with strict adherence to safety planning and reporting standards. The position emphasizes timely follow-ups, ongoing training, and professional collaboration through Slack, Teams, and established protocols while ensuring confidentiality and

Qualifications

• Must be 18 years of age or older
• Bachelor’s Degree from an accredited institution with a minimum of 120 college credits in Social Work or a related mental health field, or equivalent experience
• Minimum of 1 year of experience in mental health, crisis intervention, or a related field
• Strong empathic listening and reflective communication skills
• Commitment to open, timely, and respectful two-way communication

Responsibilities

• Respond to 988 chat, text, and telephone interactions in a timely and compassionate manner
• During chat-focused shifts, manage two concurrent chat interactions in alignment with the two-chat policy
• Assess and mitigate suicide risk using established protocols and safety planning procedures
• Deliver emotional support utilizing active listening and de-escalation skills
• Provide referrals to appropriate community resources as needed
• Follow all clinical and operational protocols across all shifts, including initiating phone contact in the event of disconnection with a high-risk visitor or during imminent risk (IR) situations
• Initiate and conduct follow-up outreach, when necessary, based on visitor needs and clinical services guidelines
• Participate in and complete training for both chat and phone-based services; maintain readiness to support visitors across all assigned mediums

Skills

Empathic listening

Active listening

Calm under pressure

Communication skills

Two-way communication

Education

Bachelor's in Social Work or related

Tools

Web-based apps

Troubleshooting tech

Job description

CONTACT Care Line is recruiting for a remote Crisis Counselor to support the 988 program. The role involves assessing risk, providing compassionate text and phone support, and documenting interactions per policy.

Expect shift-based chat and phone coverage with strict adherence to safety planning and reporting standards. The position emphasizes timely follow-ups, ongoing training, and professional collaboration through Slack, Teams, and established protocols while ensuring confidentiality and