Remote Crisis Counselor - 988 Hotline

CONTACT Care Line; North Carolina; Remote; USD 42,000 - 64,000; Full time

Job summary

CONTACT Care Line is seeking full-time Crisis Counselors for fully remote positions serving the United States. The role involves 988 chat, text, and phone support with a strong emphasis on risk assessment, safety planning, and compassionate visitor care.

Shifts are 8.5 hours, all weekends required, and a hardwired Ethernet connection is necessary to ensure reliable communication. Applicants should have a Bachelor's Degree in Social Work or a related mental health field (or equivalent experience)

Qualifications

• Bachelor's Degree in Social Work or related mental health field, or equivalent experience required.
• Minimum of 1 year of experience in mental health, crisis intervention, or related field.
• Must be 18 years of age or older.
• Hardwired Ethernet connection required for this position to ensure consistent call and chat quality.

Responsibilities

• Respond to 988 chat, text, and telephone interactions in a timely and compassionate manner.
• Assess and mitigate suicide risk using established protocols and safety planning procedures.
• Provide referrals to appropriate community resources as needed.
• Follow all clinical and operational protocols across all shifts, including initiating phone contact in the event of disconnection with a high-risk visitor or during imminent risk (IR) situations.
• Initiate and conduct follow-up outreach based on visitor needs and clinical guidelines.
• Maintain an active presence in Slack during scheduled shifts and participate in Teams meetings.

Education

Bachelor's Degree from an accredited institution with a minimum of 120 college credits in Social Work or a related mental health field, or equivalent experience

Job description

CONTACT Care Line is seeking full-time Crisis Counselors for fully remote positions serving the United States. The role involves 988 chat, text, and phone support with a strong emphasis on risk assessment, safety planning, and compassionate visitor care.

Shifts are 8.5 hours, all weekends required, and a hardwired Ethernet connection is necessary to ensure reliable communication. Applicants should have a Bachelor's Degree in Social Work or a related mental health field (or equivalent experience)