Remote Coverage Specialist - Legal Dispatch & Negotiation

ABC Legal Services; Indianapolis (IN); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) with Company Matching

Paid Time Off

7 Paid Company Holidays

4 Floating Holidays per Year

Long-Term Disability

Health Care Reimbursement

Flexible Spending Account (FSA)

Dependent Care Flexible Spending

Employee Assistance Program (EAP)

Pet Insurance

Job summary

Docketly offers remote, full-time opportunities in a fast-paced legal-tech environment. As an Operations Associate, you’ll manage a live book of court hearings, negotiate fees in real time, and ensure attorneys are secured ahead of hearing dates.

You will be the main point of contact for attorneys and clients, maintaining clear communications and a reliable workflow. You will coordinate across scheduling, communications, and data entry, keeping records clean and contributing to a scalable

Qualifications

• 1+ year in a role requiring high-volume phone outreach or direct negotiation.
• Strong verbal and written communication.
• Genuinely organized with many open items at once.
• Calm and decisive under deadline pressure; you make the call and keep moving.
• Tech‑comfortable and quick to learn new platforms.
• High school diploma or equivalent.

Responsibilities

• Secure coverage on a deadline.
• Own a portfolio of open court hearings and work them daily by phone, text, and email to get the right attorney committed before the hearing date.
• Negotiate fees in real time.
• Hold your position on price, handle counteroffers, and extend above-standard offers when a market is tight, always protecting margin while getting to yes.
• Triage a fast-moving pipeline.
• Prioritize competing hearings, make sound judgment calls quickly, and explain your reasoning clearly to your team.
• Onboard and support attorneys.
• Walk new attorneys through how Docketly works, answer their questions, and be their go‑to contact so they keep saying yes.
• Keep clients in the loop.
• Update law firms on hearing status to build trust and head off surprises.

Skills

Phone outreach

Negotiation

Organization

Communication

Deadline management

Education

High school diploma

Tools

CRM

Scheduling tools

Job description

Docketly offers remote, full-time opportunities in a fast-paced legal-tech environment. As an Operations Associate, you’ll manage a live book of court hearings, negotiate fees in real time, and ensure attorneys are secured ahead of hearing dates.

You will be the main point of contact for attorneys and clients, maintaining clear communications and a reliable workflow. You will coordinate across scheduling, communications, and data entry, keeping records clean and contributing to a scalable