Remote Court Reporting Coordinator & Ops Analyst

U.S. Legal Support, Inc.; Fort Lauderdale (FL); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

Paid Time Off (PTO) and holidays

Professional development opportunities

A collaborative and supportive work 환경

Job summary

U.S. Legal Support, Inc. is seeking a Resource Support Analyst to foster strong relationships with court reporters and videographers and to coordinate daily operations efficiently. The role demands excellent communication, problem-solving, and multi-tasking in a fast-paced environment.

The position focuses on coordinating communications, researching inquiries, and using Excel and SharePoint to inform leadership decisions while upholding company standards and a professional image.

Qualifications

• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks in a deadline-driven environment.
• Experience in customer service, coordination, or administrative roles preferred.
• Strong skill set in Microsoft Office Suite (SharePoint, Word, Excel, Outlook).

Responsibilities

• Establish effective and cooperative working relationships with court reporters.
• Coordinate daily communication via email, phone, and text to track the status of work products.
• Maintain U.S. Legal Support standards and promote a positive company image.
• Research and resolve general inquiries, providing timely follow-up with internal teams as needed.
• Identify and address operational challenges to enhance efficiency for court reporters and clients.
• Follow company policies and procedures to ensure consistency and integrity in daily tasks.
• Collaborate with leadership and colleagues on special projects as assigned.
• Perform analysis of regional outcomes using Excel and SharePoint to support decision making by US Legal Support Leadership.
• Support regional leadership in the evaluation of key trends.

Skills

Verbal communication

Written communication

Problem-solving

Multitasking

Attention to detail

Customer service experience

Tools

SharePoint

Word

Excel

Outlook

Job description

U.S. Legal Support, Inc. is seeking a Resource Support Analyst to foster strong relationships with court reporters and videographers and to coordinate daily operations efficiently. The role demands excellent communication, problem-solving, and multi-tasking in a fast-paced environment.

The position focuses on coordinating communications, researching inquiries, and using Excel and SharePoint to inform leadership decisions while upholding company standards and a professional image.