Digital Reporting & Workflow Coordinator

U.S. Legal Support; Ocala (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off and Company Holidays

Job summary

US Legal Support is seeking a Digital Reporter Analyst to support our Digital Reporting operations by coordinating transcript production, managing assignment workflows, and ensuring deliverables are completed accurately and on time. This role serves as the bridge between Digital Reporters, transcription professionals, and internal teams.

The ideal candidate is highly organized, adaptable, solutions-oriented, and comfortable managing multiple time-sensitive tasks throughout the day.

Qualifications

• High School Diploma or equivalent.
• Minimum of one year of professional work experience in an administrative, operations, customer service, data entry, production support, or related role.
• Strong computer skills and proficiency with Microsoft Office applications.
• Ability to work onsite in the Ocala office Monday through Friday.
• Strong organizational, communication, and multitasking abilities.

Responsibilities

• Manage a queue of time-sensitive assignments and production tasks.
• Assign transcription work to qualified transcribers based on workload and turnaround requirements.
• Monitor transcript deadlines and ensure timely completion of assignments.
• Prioritize multiple projects while meeting established service expectations.
• Track assignment progress and proactively address potential delays.
• Review paperwork and documentation submitted by Digital Reporters for accuracy and completeness.
• Perform quality control checks on transcripts, forms, and production materials.
• Ensure files, documentation, and records meet company standards and requirements.
• Identify and resolve discrepancies before deliverables are sent to clients.
• Serve as a resource for transcribers by answering questions and resolving issues related to audio files, documentation, and workflows.
• Communicate effectively with internal departments, Digital Reporters, and transcription vendors.
• Escalate issues as needed while maintaining a solutions-focused approach.
• Assist team members with follow-up activities and special projects to keep operations running smoothly.
• Utilize multiple systems and technologies to track assignments and maintain accurate records.
• Support continuous improvement efforts by identifying process enhancements and efficiencies.
• Maintain confidentiality and professionalism while handling sensitive legal materials.
• Contribute to a collaborative team environment focused on delivering exceptional client service.

Skills

Attention to detail

Organizational skills

Time management

Problem-solving

Communication

Tech comfort

Multitasking

Dependability

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

US Legal Support is seeking a Digital Reporter Analyst to support our Digital Reporting operations by coordinating transcript production, managing assignment workflows, and ensuring deliverables are completed accurately and on time. This role serves as the bridge between Digital Reporters, transcription professionals, and internal teams.

The ideal candidate is highly organized, adaptable, solutions-oriented, and comfortable managing multiple time-sensitive tasks throughout the day.