Remote Court Reporter Relations Specialist

Steno Agency, Inc.; United States; Remote; USD 28,000 - 37,000; Full time

Benefits offered by this job

Hourly wage $20–$27

Premium Medical, Dental & Vision

Wellness/Mental Health benefits

Flexible Paid Time Off

Equity options

401(k) plan

Home office stipend

Job summary

Steno is hiring a Court Reporter Relations Assistant for Provider Operations in a fast-paced remote role. The position focuses on coordinating late transcript follow-ups, communicating with reporters and internal teams, and managing workflows to meet client deadlines.

You will use Slack, Zendesk, and Notion to monitor status, escalate issues, and maintain performance metrics while supporting a cross-functional Calendar, Billing, and Production team.

Qualifications

• Strong organizational skills and ability to track multiple cases and deadlines.

Responsibilities

• Own and execute the Late Transcript Follow-up procedure.
• Communicate rough draft and expedite transcript requests with court reporters, relaying conflicts inter-departmentally as needed.
• Assist with the Reporter Rehab program, as needed.
• Communicate daily with court reporters regarding job status, deadlines, and missing materials.
• Monitor the Slack tag and respond and/or escape as appropriate.
• Post job updates, risks, and escalations in Slack channels.
• Collaborate with the Calendar Team to remove reporters from assignments when backlog thresholds are reached.
• Escalate late or incomplete jobs to management or Production when appropriate.
• Oversee the Zendesk inbox, maintain SLAs, ensure timely communication, and escape tickets as needed.
• Review the Looker dashboard daily.
• Flag reporters with three or more outstanding transcripts and notify scheduling holds.
• Track late transcript percentages and notify remediation teams as needed.
• Build and maintain up-to-date performance metrics on reporters.
• Ensure transcript files meet agency standards and are submitted on time.
• Maintain records of all communications.
• Uphold timelines to avoid jeopardizing expedite and client delivery requirements.

Skills

Court reporter relations

Organizational skills

Clear written and verbal communication

Proficient with Slack

Proficient with Zendesk

Proficient with Monday

Proficient with Notion

Experience in legal services/court报道

Tools

Slack

Zendesk

Monday

Notion

Job description

Steno is hiring a Court Reporter Relations Assistant for Provider Operations in a fast-paced remote role. The position focuses on coordinating late transcript follow-ups, communicating with reporters and internal teams, and managing workflows to meet client deadlines.

You will use Slack, Zendesk, and Notion to monitor status, escalate issues, and maintain performance metrics while supporting a cross-functional Calendar, Billing, and Production team.