Resource Support Analyst

U.S. Legal Support; United States; A distancia; USD 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

PTO and holidays

Professional development opportunities

Collaborative work environment

Descripción de la vacante

U.S. Legal Support is seeking a Court Reporter Coordinator in Houston, TX and Woodland Hills, CA to establish strong relationships with court reporters and videographers while coordinating daily operations.

The role emphasizes excellent communication, problem solving, and multitasking in a fast-paced environment. The position involves coordinating communications, resolving inquiries, and using Excel/SharePoint to analyze regional outcomes for leadership decision-making.

Formación

• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks in a deadline-driven environment.
• Experience in customer service, coordination, or administrative roles preferred.
• Strong skill set in Microsoft Office Suite (SharePoint, Word, Excel, Outlook).

Responsabilidades

• Establish effective and cooperative working relationships with court reporters
• Coordinate daily communication via email, phone, and text to track the status of work products.
• Maintain U.S. Legal Support standards and promote a positive company image.
• Research and resolve general inquiries, providing timely follow-up with internal teams as needed.
• Identify and address operational challenges to enhance efficiency for court reporters and clients.
• Follow company policies and procedures to ensure consistency and integrity in daily tasks.
• Collaborate with leadership and colleagues on special projects as assigned.
• Perform analysis of regional outcomes using Excel and SharePoint to support decision making by US Legal Support Leadership.
• Support regional leadership in the evaluation of key trends.

Conocimientos

Communication

Multitasking

Problem-solving

Customer service

Microsoft Office

Herramientas

SharePoint

Excel

Outlook

Word

Descripción del empleo

Title: Court Reporter Coordinator

US Legal Support is seeking a Resource Support Analyst to establish and maintain strong relationships with court reporters and videographers while ensuring the seamless coordination of daily operations. This role requires excellent communication, problem-solving skills, and the ability to manage multiple tasks in a fast-paced environment.

Location: Houston, TX | Woodland Hills, CA
Schedule: Monday – Friday | TBD

Essential Job Functions:

• Establish effective and cooperative working relationships with court reporters
• Coordinate daily communication via email, phone, and text to track the status of work products.
• Maintain U.S. Legal Support standards and promote a positive company image.
• Research and resolve general inquiries, providing timely follow‑up with internal teams as needed.
• Identify and address operational challenges to enhance efficiency for court reporters and clients.
• Follow company policies and procedures to ensure consistency and integrity in daily tasks.
• Collaborate with leadership and colleagues on special projects as assigned.
• Perform analysis of regional outcomes using Excel and SharePoint to support decision making by US Legal Support Leadership.
• Support regional leadership in the evaluation of key trends.

Requirements:

• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks in a deadline‑driven environment.
• Experience in customer service, coordination, or administrative roles preferred.
• Strong skill set in Microsoft Office Suite (SharePoint, Word, Excel, Outlook).

Perks & Benefits:

At U.S. Legal Support, we offer a comprehensive benefits package, including:

• Medical, Dental, and Vision insurance
• 401(k) with company match
• Paid Time Off (PTO) and holidays
• Professional development opportunities
• A collaborative and supportive work environment