Remote Court Coverage Pro – Operations & Negotiation

ABC Legal Services; Lorida (FL); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with Company Matching

Paid Time Off

7 Paid Company Holidays

4 Floating Holidays

Life Insurance and AD&D Insurance

Long-Term Disability

HSA/FSA Health Care

Dependent Care Flexible Spending

Employee Assistance Program (EAP)

Pet Insurance

Job summary

Docketly is seeking an Operations Associate to manage a live book of court hearings remotely. You will negotiate fees in real time, contact attorneys via phone, text, and email, and keep hearings on track while protecting margins.

The role requires 1+ year of high-volume outreach or negotiation, strong communication, and excellent organizational skills. This is a full-time remote position with competing targets and clear metrics.

Qualifications

• 1+ year in a role requiring high-volume phone outreach or direct negotiation.
• Strong verbal and written communication.
• Genuinely organized with the ability to manage many items at once.
• Calm and decisive under deadline pressure; you make the call.
• Tech-savvy and quick to learn new platforms.
• High school diploma or equivalent.

Responsibilities

• Secure coverage on a deadline by managing a portfolio of hearings.
• Negotiate fees in real time while protecting margin.
• Triage a fast-moving pipeline and prioritize hearings.
• Onboard and support attorneys; be their go-to contact.
• Keep clients updated on hearing statuses.
• Log activity and maintain clean data in the CRM.
• Identify coverage gaps and contribute ideas in daily huddles.

Skills

Scheduling and calendar coordination

High-volume phone outreach

Negotiation and price thinking

Customer service and relationship

Data entry and CRM / ticketing systems

Attention to detail and multitasking

Problem-solving and conflictResolution

Communication skills (verbal and writt

Education

High school diploma or equivalent

Tools

CRM software

Scheduling software

Job description

Docketly is seeking an Operations Associate to manage a live book of court hearings remotely. You will negotiate fees in real time, contact attorneys via phone, text, and email, and keep hearings on track while protecting margins.

The role requires 1+ year of high-volume outreach or negotiation, strong communication, and excellent organizational skills. This is a full-time remote position with competing targets and clear metrics.