Remote Court Coverage Negotiator

ABC Legal Services; Montgomery (AL); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with Company Matching

Paid Time Off

7 Paid Company Holidays

4 Floating Holidays per Year

Life Insurance and AD&D Insurance

Long-Term Disability

Health Care Reimbursement FSA

Dependent Care FSA

Employee Assistance Program (EAP)

Pet Insurance

Job summary

Docketly is seeking an Operations Associate to manage a live book of court hearings, securing attorney coverage via phone, text, and email. You will negotiate fees in real time, protect margins, and keep hearings on track while serving as the primary contact for attorneys and law firms.

Responsibilities include prioritizing hearings, onboarding attorneys, and maintaining clean records. This is a remote, full-time position based in Alabama with growth opportunities and a defined ladder toward

Qualifications

• 1+ year in a role requiring high-volume phone outreach or direct negotiation.
• Comfortable and efficient on the phone, with strong verbal and written communication.
• Genuinely organized with the ability to juggle many items at once.
• Calm and decisive under deadline pressure; you make the call and keep moving.
• Tech-friendly and quick to learn new platforms.
• High school diploma or equivalent.

Responsibilities

• Secure coverage on a deadline.
• Own a portfolio of open hearings and work daily by phone, text, and email to lock in coverage.
• Negotiate fees in real time.
• Hold your position on price, handle counteroffers, and extend offers when needed.
• Triaging a fast-moving pipeline and prioritizing hearings.
• Explain your reasoning clearly to your team.
• Onboard and support attorneys; be their go-to contact.
• Keep clients in the loop and update law firms on hearing status.
• Keep data clean; log activity and maintain pipeline accuracy.
• Identify recurring coverage gaps and share ideas in daily huddles.

Skills

High-volume outreach

Negotiation

Phone & email communication

CRM familiarity

Attention to detail

Multitasking

Problem-solving

Education

High school diploma

Tools

CRM tools

Mac OS

Google Workspace

Job description

Docketly is seeking an Operations Associate to manage a live book of court hearings, securing attorney coverage via phone, text, and email. You will negotiate fees in real time, protect margins, and keep hearings on track while serving as the primary contact for attorneys and law firms.

Responsibilities include prioritizing hearings, onboarding attorneys, and maintaining clean records. This is a remote, full-time position based in Alabama with growth opportunities and a defined ladder toward