Remote Core Banking Implementation Analyst

Jack Henry & Associates, Inc.; Springfield (MO); On-site; USD 48,000 - 60,000; Full time

Job summary

Jack Henry & Associates, Inc. is seeking a proactive Analyst to support Core Optional Module Install projects remotely within a 70-mile radius of Lenexa, KS, Springfield MO or Monett MO.

You will coordinate implementations, train customers, and ensure successful live deployments while collaborating with cross-functional teams.

This role offers growth, ongoing learning, and the chance to contribute to digital banking solutions.

Qualifications

• Minimum of 2 years of professional experience in an office, operations, customer support, banking, financial services, technology, or project-based environment.
• Ability to follow documented procedures and maintain high accuracy.
• Demonstrated ability to manage multiple priorities, deadlines, and projects.
• Strong verbal and written communication with internal teams and clients.
• Ability to work flexible schedule, including after-hours support during live implementation events.
• Understanding of banking operations or core banking systems.

Responsibilities

• Analyze the customers' existing products and consult with the customer to map existing systems to the Jack Henry product.
• Prepares the customer for the installation, takes the customer through the installation process, and provides training and support to the customer post installation.
• Oversees and performs the system set-up for the customer (parameters settings, job file processing, etc.). Ensures the process will run on software.
• Provides support and guidance on the software assisting with functional and technical questions. Answer questions on features and usage of the software. Support could be remote or on customer site.
• Communicate with other stakeholders that include programmers, team members, and team leader. Maintaining communication with the customer during the entire project.
• Prepares training materials and documentation for customer use.
• May perform other job duties as assigned.

Skills

Customer support

Project coordination

Multitasking

Communication

Banking knowledge

Flexibility

Job description

Jack Henry & Associates, Inc. is seeking a proactive Analyst to support Core Optional Module Install projects remotely within a 70-mile radius of Lenexa, KS, Springfield MO or Monett MO.

You will coordinate implementations, train customers, and ensure successful live deployments while collaborating with cross-functional teams.

This role offers growth, ongoing learning, and the chance to contribute to digital banking solutions.