Remote Copier Networking Support Specialist

Jobtailor; Idaho; On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor in Idaho seeks an IT Help Desk Specialist to remotely access client computers and diagnose network issues on devices such as copiers and scanners. You will gather information from customers via phone and email to troubleshoot effectively.

Work closely with sales representatives, customers, and field technicians to resolve problems, contributing to a fun, growing culture focused on delivering exceptional customer success.

Qualifications

• 0-2 Years of experience working with TCP-IP Networking
• Some computer knowledge mixed with a willingness and capability to learn
• Natural problem-solving ability combined with a passion for fantastic customer service
• Excellent written and oral communication skills
• Ability to work in a fast-paced environment
• Associates degree preferred
• Knowledge of or experience working with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred
• Network+ or A+ Certifications a plus
• Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred

Responsibilities

• Use software to remotely access client computers to remotely troubleshoot and diagnose our customers network connectivity with multi-functional devices such as copiers and scanners
• Communicate with customers via phone, email, etc. to gather information for troubleshooting
• Work closely with sales representatives, customers, and field technicians to resolve network related problems
• Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success

Skills

TCP/IP Networking

Networking Protocols

Technical Support

Network+ Certification

A+ Certification

Windows 10

MAC OS

Education

Associates degree preferred

Tools

Network Analysis Tools

VPN

Routing

Ports

Job description

Jobtailor in Idaho seeks an IT Help Desk Specialist to remotely access client computers and diagnose network issues on devices such as copiers and scanners. You will gather information from customers via phone and email to troubleshoot effectively.

Work closely with sales representatives, customers, and field technicians to resolve problems, contributing to a fun, growing culture focused on delivering exceptional customer success.