On-Site Copier Support Technician: Network Diagnostics

Jobtailor; Idaho; On-site; USD 40,000 - 60,000; Full time

Job summary

Jobtailor in Idaho is seeking a customer-focused technician to remotely troubleshoot network connectivity for multi-functional devices. You will gather information via phone and email, and work with sales reps, customers, and field technicians to resolve issues.

The role emphasizes problem-solving and excellent communication skills, with a culture that values a dynamic, customer-success driven team in a fast-paced environment. Associates degree preferred.

Qualifications

• 0-2 years of experience with TCP/IP networking.
• Willingness to learn and strong problem-solving.
• Excellent written and oral communication.
• Associates degree preferred.
• Knowledge of networking protocols (VPN, Routing, TCP/IP) preferred.
• Experience supporting Windows 10 and Mac OS.

Responsibilities

• Remotely access client computers to diagnose network connectivity issues.
• Communicate with customers via phone and email to gather information for troubleshooting.
• Work with sales, customers, and field technicians to resolve network problems.
• Provide excellent customer service in a fast-paced environment.

Skills

TCP-IP Networking

Networking Protocols

Technical Support

Network Analysis Tools

VPN

Remote Access

Customer Support

Windows 10

MAC OS

Troubleshooting

Education

Associates degree preferred

Tools

Windows 10

MAC OS

Network Analysis Tools

VPN

Remote Access

Job description

Jobtailor in Idaho is seeking a customer-focused technician to remotely troubleshoot network connectivity for multi-functional devices. You will gather information via phone and email, and work with sales reps, customers, and field technicians to resolve issues.

The role emphasizes problem-solving and excellent communication skills, with a culture that values a dynamic, customer-success driven team in a fast-paced environment. Associates degree preferred.