Network Support Specialist — Remote Diagnostics

Jobtailor; Spokane (WA); On-site; USD 42,000 - 52,000; Full time

Job summary

Jobtailor in Spokane, WA is seeking a technical support specialist to remotely access client systems and diagnose network issues affecting copiers and scanners. You will gather details from customers by phone or email and coordinate with sales and field techs to resolve problems.

The role emphasizes problem-solving, strong communication, and a proactive attitude to deliver exceptional customer service in a fast-paced environment.

Qualifications

• 0-2 years of experience with TCP/IP networking.
• Willingness and ability to learn new concepts and tools.
• Strong problem-solving and customer service mindset.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Use software to remotely access client computers to diagnose and troubleshoot network connectivity for multi-functional devices.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Collaborate with sales, customers, and field technicians to resolve network problems.
• Be part of a fun, growing department focused on delivering top-tier customer success.

Skills

TCP/IP Networking

Network Protocols

Technical Troubleshooting

Windows 10

MAC OS

Network Analysis Tools

VPN

Routing

Ports

Problem-Solving

Communication

Customer Service

Education

Associate degree

Job description

Jobtailor in Spokane, WA is seeking a technical support specialist to remotely access client systems and diagnose network issues affecting copiers and scanners. You will gather details from customers by phone or email and coordinate with sales and field techs to resolve problems.

The role emphasizes problem-solving, strong communication, and a proactive attitude to deliver exceptional customer service in a fast-paced environment.