Field Copier Tech - Troubleshooter & Customer Champion

DEX Imaging; Billings (MT); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid training

Mileage reimbursement

Career development opportunities

Job summary

DEX Imaging in Billings, MT is seeking a Field Service Technician to diagnose, repair, and maintain copiers, printers, and multifunction devices at customer sites.

You will troubleshoot issues, perform preventative maintenance, install and configure equipment, and provide excellent on-site customer support.

The role requires a mechanical mindset, strong fault-finding skills, a valid driver’s license, and the ability to work independently with a reliable team behind you.

Qualifications

• Mechanical aptitude and troubleshooting ability.
• Strong customer service and communication skills.
• Ability to work independently and manage time effectively.
• Basic computer and networking knowledge is a plus.
• Valid driver's license with reliable transportation.
• Positive attitude and willingness to learn.

Responsibilities

• Diagnose, troubleshoot, and repair office technology equipment including copiers, printers, and multifunction devices.
• Perform preventative maintenance and routine service calls.
• Install and configure equipment at customer locations.
• Provide excellent customer support during onsite visits.
• Maintain accurate service records and communicate updates clearly.
• Manage assigned territory and service schedule efficiently.
• Work independently while staying connected with a supportive team.

Skills

Mechanical aptitude

Troubleshooting ability

Customer service

Communication skills

Independent work

Time management

Driver's license

Willingness to learn

Job description

DEX Imaging in Billings, MT is seeking a Field Service Technician to diagnose, repair, and maintain copiers, printers, and multifunction devices at customer sites.

You will troubleshoot issues, perform preventative maintenance, install and configure equipment, and provide excellent on-site customer support.

The role requires a mechanical mindset, strong fault-finding skills, a valid driver’s license, and the ability to work independently with a reliable team behind you.