On-Site Customer Tech, Copier Support

Pacific Office Automation Inc.; Salt Lake City (UT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance plans

Matched 401k

FSA program

Job summary

Pacific Office Automation Inc. is looking for an On-Site Customer Tech Support specialist to join our Remote MFP Support team in Salt Lake City, Utah. This role involves troubleshooting networking issues remotely using software, providing excellent customer service, and working closely with various stakeholders to resolve problems.

Candidates should have some experience with TCP-IP networking, strong communication skills, and a passion for customer service. There are opportunities for growth within the company, including leadership roles and advancement into other departments.

Qualifications

• 0-2 years of experience with TCP-IP Networking.
• Some computer knowledge with willingness to learn.
• Natural problem-solving ability and passion for customer service.
• Excellent communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Troubleshoot and diagnose customer network connectivity issues.
• Communicate with customers for troubleshooting.
• Collaborate with sales reps and technicians to resolve issues.
• Contribute to a dynamic customer success-focused culture.

Skills

TCP-IP Networking

Customer Service

Problem Solving

Communication Skills

Adaptability

Job description

Position

We are seeking a On‑Site Customer Tech Support to join our Remote MFP Support team at a local office in Oregon, Idaho, or Utah.

If you are a problem solver who is detail‑oriented and capable of multi‑tasking, we want to talk to you! We are looking for experienced technicians but are willing to train the right person for entry‑level roles too.

Responsibilities

• Use software to remotely access client computers to remotely troubleshoot and diagnose our customer's network connectivity with multifunctional devices such as copiers and scanners.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and field technicians to resolve network related problems.
• Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

Qualifications

• 0‑2 Years of experience working with TCP‑IP Networking
• Some computer knowledge mixed with a willingness and capability to learn.
• Natural problem‑solving ability combined with a passion for fantastic customer service.
• Excellent written and oral communication skills.
• Ability to work in a fast‑paced environment.

Preferred Qualifications

• Knowledge of or experience working with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred.
• Network+ or A+ Certifications a plus.
• Knowledge or hands‑on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred.
• Advancement and growth into leadership roles.
• Potential to advance to roles within other departments such as field networking, Managed IT services, unified communications, etc.
• Medical/Dental/Vision/Life insurance plans.
• Matched 401k.
• FSA program

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.