On-Site Copier Tech Support & Network Help

Pacific Office Automation Inc.; Salt Lake City (UT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance plans

Matched 401k

FSA program

Job summary

Pacific Office Automation Inc. is looking for an On-Site Customer Tech Support specialist to join our Remote MFP Support team in Salt Lake City, Utah. This role involves troubleshooting networking issues remotely using software, providing excellent customer service, and working closely with various stakeholders to resolve problems.

Candidates should have some experience with TCP-IP networking, strong communication skills, and a passion for customer service. There are opportunities for growth within the company, including leadership roles and advancement into other departments.

Qualifications

• 0-2 years of experience with TCP-IP Networking.
• Some computer knowledge with willingness to learn.
• Natural problem-solving ability and passion for customer service.
• Excellent communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Troubleshoot and diagnose customer network connectivity issues.
• Communicate with customers for troubleshooting.
• Collaborate with sales reps and technicians to resolve issues.
• Contribute to a dynamic customer success-focused culture.

Skills

TCP-IP Networking

Customer Service

Problem Solving

Communication Skills

Adaptability

Job description

Pacific Office Automation Inc. is looking for an On-Site Customer Tech Support specialist to join our Remote MFP Support team in Salt Lake City, Utah. This role involves troubleshooting networking issues remotely using software, providing excellent customer service, and working closely with various stakeholders to resolve problems.

Candidates should have some experience with TCP-IP networking, strong communication skills, and a passion for customer service. There are opportunities for growth within the company, including leadership roles and advancement into other departments.