On-Site Network & Device Support Specialist

Jobtailor; Lewiston (ID); On-site; USD 42,000 - 60,000; Full time

Job summary

Jobtailor in Lewiston, Idaho is seeking a motivated IT support professional to remotely access client computers and diagnose network connectivity issues across multifunction devices. You will gather information via phone and email, work with sales reps and field techs, and contribute to a team focused on customer success.

The role emphasizes problem solving, strong communication, and a willingness to learn in a fast-paced environment, with an associates degree preferred.

Qualifications

• 0-2 years of experience in networking or IT support.
• Strong written and verbal communication skills.
• Willingness to learn and adapt to new technologies.
• Experience with troubleshooting network connectivity in a professional setting.

Responsibilities

• Use software to remotely access client computers for troubleshooting and diagnostics.
• Communicate with customers via phone and email to gather information.
• Collaborate with sales representatives, customers, and field technicians to resolve network problems.
• Contribute to a dynamic department focused on customer success.

Skills

TCP/IP Networking

Customer service

Problem solving

Communication skills

Willingness to learn

Fast-paced environment

Education

Associates degree preferred

Tools

Windows 10 & Server

Mac OS

Job description

Jobtailor in Lewiston, Idaho is seeking a motivated IT support professional to remotely access client computers and diagnose network connectivity issues across multifunction devices. You will gather information via phone and email, work with sales reps and field techs, and contribute to a team focused on customer success.

The role emphasizes problem solving, strong communication, and a willingness to learn in a fast-paced environment, with an associates degree preferred.