Remote Copier & Printer Support Technician

Marco Technologies; Minnetonka (MN); On-site; USD 26,174 - 38,572; Full time

Job summary

Marco Technologies in Minnetonka, MN, is seeking a Copier Support Desk Technician I to provide first-level remote technical support for copiers, printers, and MFPs along with related software. You will diagnose issues, guide customers, and document resolutions to ensure high client satisfaction.

Applicants should have a high school diploma and at least two years of relevant experience, with strong troubleshooting, communication, and time-management skills for fast-paced remote support.

Qualifications

• Two years of relevant experience or equivalent education.
• Experience repairing and troubleshooting printers, copiers, and MFPs preferred.
• Strong communication and customer service skills for remote support.

Responsibilities

• Provide remote technical support to diagnose and resolve copier, printer, and multifunction device issues.
• Troubleshoot and resolve issues related to hardware, software, and network connectivity problems remotely.
• Assist with remote installation, configuration, and software updates of copiers and related equipment.
• Collaborate with onsite service technicians and elevate issues to higher level techs as needed.
• Maintain detailed records of support interactions, solutions, and outcomes.
• Stay updated on latest copier and IT technologies to enhance remote troubleshooting skills.
• Deliver exceptional customer service and ensure client satisfaction throughout the support process.
• Communicate with customers in a prompt and accurate manner via phone and email.
• Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry.
• Attend required company and department meetings.
• Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
• Perform other related duties as assigned.

Skills

MS Office

Outlook

Troubleshooting

Communication

Remote support

Time management

Network basics

Copier knowledge

Education

High School Diploma or equivalent

Tools

Copier/Printer knowledge

Remote support tools

Job description

Marco Technologies in Minnetonka, MN, is seeking a Copier Support Desk Technician I to provide first-level remote technical support for copiers, printers, and MFPs along with related software. You will diagnose issues, guide customers, and document resolutions to ensure high client satisfaction.

Applicants should have a high school diploma and at least two years of relevant experience, with strong troubleshooting, communication, and time-management skills for fast-paced remote support.