Remote Coordination Manager: PMO & Ops Excellence

New Era Technology PH; United States; Remote; USD 110,000 - 140,000; Full time

Job summary

New Era Technology PH is seeking a Coordination Manager to oversee work order execution, streamline processes, and ensure PMO-aligned project delivery. You will lead coordinators and cross-functional teams to resolve escalations and drive improvements.

Ideal candidates have 3–5+ years in project/ops roles, strong KPI analysis, and excellent stakeholder communication. PMP certification is highly regarded; this is a remote role supporting US and EMEA projects.

Qualifications

• 3–5+ years in a project, operations, or service delivery environment.
• Ability to manage multiple workstreams and coordinate cross-functional teams.
• Experience troubleshooting operational, project-related, and escalated issues.
• Proven leadership, coaching, or mentoring experience.
• Strong stakeholder management and data-driven improvement mindset.
• Excellent verbal and written communication skills.

Responsibilities

• Lead work order execution and drive continuous improvement initiatives.
• Optimize operational processes and ensure alignment with PMO standards.
• Provide leadership, coaching, and support to Service Coordinators and team members.
• Manage escalations and complex operational issues.
• Analyze KPIs and performance metrics to identify improvement opportunities.
• Collaborate with stakeholders and cross-functional teams to enhance service delivery.
• Implement risk, quality, and compliance practices to support operational excellence.

Skills

Leadership

Stakeholder management

KPI analysis

Communication

Problem solving

Education

PMP certification

Project management certification

Job description

New Era Technology PH is seeking a Coordination Manager to oversee work order execution, streamline processes, and ensure PMO-aligned project delivery. You will lead coordinators and cross-functional teams to resolve escalations and drive improvements.

Ideal candidates have 3–5+ years in project/ops roles, strong KPI analysis, and excellent stakeholder communication. PMP certification is highly regarded; this is a remote role supporting US and EMEA projects.