Remote Contract Renewal Specialist

Nuco2 Inc.; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription coverage

401(k) matching

Paid time off

Tuition reimbursement

Employee discounts

Professional development opportunities

Job summary

NuCO2 Inc. seeks an Account Manager to renew and refresh customer contracts and manage ongoing relationships.

This is a remote role with base compensation plus commission, focusing on contract renewals, data integrity, and cross‑team coordination with operations, billing, and sales. Responsibilities include renegotiating agreements, upselling equipment, maintaining accurate customer data, and driving retention by solving problems and delivering value to customers and the business in a fast-paced

Qualifications

• Previous sales experience required.
• Inside sales experience preferred.
• Customer service, restaurant or hospitality experience a plus.
• High School Diploma required.
• Associates or bachelor’s degree in business, sales, or marketing preferred.

Responsibilities

• Refresh/renegotiate customer contract agreements.
• Renew existing customers in the final year before evergreen status.
• Renew existing customers in evergreen or without a current contract.
• Renew acquired customer agreements.
• Modify agreements based on usage changes.
• Clean up customer data to support fulfillment activities.
• Manage account linkage for new owners and chain store transfers.
• Renew agreement with new owners.
• Refresh/correct linkage of stores between “company” and “franchisee” status.
• Update/correct key chain store data to support fulfillment activities.
• Forward/communicate key information to internal clients (Operations, Sales representatives, billing, collections, etc.)
• Saving current customer agreements.
• Work with disgruntled customers to resolve problems and save business.
• Work with internal heads to follow-up on agreed customer actions and problem repairs.
• Think proactively using business findings to troubleshoot future potential problems.
• Upsell where applicable and bundle equipment options.
• Follow selling rules related to new equipment additions and contract renewals.
• Seek opportunities in every customer interaction to upsell new products and services.
• Manage caseload and ensure cases are updated with notes and emails as applicable.
• Use of Formstack to send out and manage contracts that need to be signed by customer
• Create contract packages for processing according to contract administrator rules
• Remain current with customer interactions via email and phone
• Daily, weekly, monthly reporting as required to support performance management routines.

Skills

Safety mindset

Regulatory reading

Negotiation

Verbal & written comms

Presentations

MS Office

Follow-up skills

Multitasking

Customer service

Attention to detail

Winning mindset

Education

High School Diploma

Associates or bachelor’s degree in Business or related field

Inside sales experience preferred

Tools

MS Office (Word, Excel, PowerPoint)

Job description

NuCO2 Inc. seeks an Account Manager to renew and refresh customer contracts and manage ongoing relationships.

This is a remote role with base compensation plus commission, focusing on contract renewals, data integrity, and cross‑team coordination with operations, billing, and sales. Responsibilities include renegotiating agreements, upselling equipment, maintaining accurate customer data, and driving retention by solving problems and delivering value to customers and the business in a fast-paced