Remote Consumer Engagement Specialist

Humana; Phoenix (AZ); Remote; USD 40,000 - 52,000; Full time

Job summary

Humana, Inc. is seeking a Consumer Engagement Representative 1 to support enrollment, education, engagement, and activation for client groups across segments. The role involves basic admin tasks and telephonic customer support in a remote setting.

You will handle 30–50 calls daily, using a blended dialer, while focusing on delivering a high-quality member experience and guiding users to available resources.

Qualifications

• Must have customer service experience in a telephonic based environment.
• Proficient with Microsoft Office suite and able to troubleshoot basic technical issues remotely.
• Ability to navigate multiple systems and platforms.

Responsibilities

• Oversees enrollment, education, engagement, and activation for client groups.
• Performs basic administrative/clerical/operational/customer support tasks.
• Makes 30–50 inbound/outbound calls daily using a blended dialer.

Skills

Customer service

Phone support

Microsoft Office

Technical troubleshooting

Remote environment

Education

Associate's degree

Bachelor's degree

Tools

Call center software

Job description

Humana, Inc. is seeking a Consumer Engagement Representative 1 to support enrollment, education, engagement, and activation for client groups across segments. The role involves basic admin tasks and telephonic customer support in a remote setting.

You will handle 30–50 calls daily, using a blended dialer, while focusing on delivering a high-quality member experience and guiding users to available resources.