Remote Consumer Engagement Specialist

Humana, Inc.; Columbus (OH); Remote; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Parental leave

Job summary

Humana, Inc. is hiring a Consumer Engagement Representative I to oversee enrollment, education, engagement, and activation for client groups and products.

The role performs routine admin tasks and handles both inbound and outbound calls via a blended dialer, averaging 30–50 calls daily. The position requires customer service experience in a telephonic environment, proficiency in MS Office, and the ability to troubleshoot basic technical issues remotely.

Qualifications

• Must have customer service experience in a telephonic based environment.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and able to troubleshoot basic technical issues remotely.
• Experience supporting members via high-volume call center is a plus.

Responsibilities

• Oversee enrollment, education, engagement, and activation for client groups and products.
• Provide routine administrative/clerical/operational support and customer service.
• Handle inbound and outbound calls (blended dialer) averaging 30–50 calls daily.

Skills

Customer service

Phone support

MS Office

Multi-system navigation

Bilingual Spanish

Education

Associate's or Bachelor's degree

Job description

Humana, Inc. is hiring a Consumer Engagement Representative I to oversee enrollment, education, engagement, and activation for client groups and products.

The role performs routine admin tasks and handles both inbound and outbound calls via a blended dialer, averaging 30–50 calls daily. The position requires customer service experience in a telephonic environment, proficiency in MS Office, and the ability to troubleshoot basic technical issues remotely.