Remote Concierge Performance Associate (Growth & Impact)

Sedgwick Claims Management Services Ltd; United States; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with match

PTO

Job summary

Sedgwick is seeking a Customer Service Associate to assist Property Repair Solutions customers, dispatch jobs to contractors, and manage inquiries from homeowners, carriers, and insurance adjusters. The role requires timely responses, scheduling, and strong communication.

Attendance during scheduled hours is required. The position offers benefits and opportunities in a growth-focused environment within Sedgwick's claims administration team.

Qualifications

• Education: High school diploma or GED required.
• 1 year of experience in construction management, restoration and/or insurance claims and customer service.
• Experience with Chronicle software preferred.

Responsibilities

• Receives, reviews and dispatches new jobs to contractors based on job type and location.
• Places outbound calls to sell programs to customers, assigns contractors, makes appointments, and supports insurance adjusters.
• Monitors pending jobs and follows up with homeowners to ensure smooth processes.

Skills

Communication

MS Office

Problem solving

Decision making

Relationship building

Organizational skills

Multi-tasking

Bilingual EN/ES

Education

High school diploma or GED

Tools

Chronicle software

Job description

Sedgwick is seeking a Customer Service Associate to assist Property Repair Solutions customers, dispatch jobs to contractors, and manage inquiries from homeowners, carriers, and insurance adjusters. The role requires timely responses, scheduling, and strong communication.

Attendance during scheduled hours is required. The position offers benefits and opportunities in a growth-focused environment within Sedgwick's claims administration team.