Remote Concierge & Claims Support Specialist

Sedgwick; Boise (ID); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with matching

PTO

Disability insurance

Life insurance

Employee assistance program

Health savings account

Job summary

Sedgwick is seeking a Concierge Performance Associate to support Property Repair Solutions remotely from Boise, ID. You will handle inquiries, dispatch contractors, schedule appointments, and collaborate with homeowners, carriers, and adjusters to meet expectations.

This full-time remote position requires strong communication, problem-solving, and organizational skills; bilingual English/Spanish is a plus. Sedgwick provides a comprehensive benefits package and work-life balance.

Qualifications

• High school diploma or GED required.
• 1 year of customer service or claims experience preferred.
• Experience with scheduling or dispatch is a plus.
• Bilingual English/Spanish is a plus.

Responsibilities

• Receives, reviews and dispatches new jobs to contractors based on job type and location.
• Places outbound calls to sell programs and sets up appointments with homeowners.
• Monitors pending jobs and follows up with homeowners for smooth progress.
• Answers customer questions and escalates as needed.
• Attends scheduled work hours and performs other duties as assigned.

Skills

Excellent communication

MS Office proficiency

Bilingual English/Spanish a plus

multitask / prioritization

Customer service experience

Education

High school diploma or GED

Job description

Sedgwick is seeking a Concierge Performance Associate to support Property Repair Solutions remotely from Boise, ID. You will handle inquiries, dispatch contractors, schedule appointments, and collaborate with homeowners, carriers, and adjusters to meet expectations.

This full-time remote position requires strong communication, problem-solving, and organizational skills; bilingual English/Spanish is a plus. Sedgwick provides a comprehensive benefits package and work-life balance.