Remote Complex Claims Supervisor - Commercial Casualty

CSAA Insurance Group; Lake Michigan Beach (MI); Remote; USD 95,000 - 135,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(k) with company match

Remote-first culture

Job summary

Mobilitas, created by CSAA Insurance Group, is hiring a Commercial Casualty Supervisor, Complex Claims for a remote role in the United States. You will supervise complex auto and commercial injury claims across several states, with potential liaison duties and cross-functional collaboration with partner clubs.

The role emphasizes leadership, litigation oversight, and adherence to DOI regulations, with a remote-first culture and opportunities for growth within a flexible workplace.

Qualifications

• 5+ years of experience in progressively responsible professional and/or supervisory position within a claims environment.
• 7+ years of complex claims experience.
• Professional designation or certification such as AIC, CPCU, or ICAR.

Responsibilities

• Oversees investigation, evaluation, negotiation, and resolution of claims with adherence to standards.
• Provides technical guidance to adjusters on coverage, liability and settlements.
• Directs daily operations including staffing and multi-shift coverage.
• Establishes performance goals and service standards to support strategies.
• Monitors claims quality and customer service through reviews and feedback.
• Ensures compliance with policies and regulations across states.
• Interacts with cross-functional teams and serves as claims liaison for commercial clients.
• Oversees litigation-related activities and manages counsel relationships.

Skills

Leadership

Claims supervision

Litigation coordination

Compliance

Education

Bachelor’s degree (BA/BS) in a related field

Job description

Mobilitas, created by CSAA Insurance Group, is hiring a Commercial Casualty Supervisor, Complex Claims for a remote role in the United States. You will supervise complex auto and commercial injury claims across several states, with potential liaison duties and cross-functional collaboration with partner clubs.

The role emphasizes leadership, litigation oversight, and adherence to DOI regulations, with a remote-first culture and opportunities for growth within a flexible workplace.