Remote Complex Claims Supervisor - Commercial Casualty

CSAA Insurance Group; Elm (PA); Remote; USD 95,000 - 130,000; Full time

Benefits offered by this job

Remote-first culture

Annual incentive up to 12%

Total compensation package

Job summary

Mobilitas, created by CSAA Insurance Group, seeks a Commercial Casualty Supervisor for Complex Claims in a remote, nationwide capacity. The role supervises complex auto and commercial injury claims, oversees multi-state operations, and liaises with partner clubs to build relationships.

Candidates will guide adjusters, manage workflow, and drive performance across shifts while ensuring regulatory compliance.

Qualifications

• 5+ years of experience in progressively responsible professional and/or supervisory position within a claims environment.
• 7+ years of complex claims experience.
• Demonstrated technical expertise in handling casualty claims of varying complexity relevant to the adjuster roles supervised.
• High School (HS)/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features.
• Two or more years of litigation experience, preferably involving Special Investigations Unit (SIU) claims.
• Professional designation or certification such as Associate in Claims (AIC), Chartered Property Casualty Underwriter (CPCU), or ICAR.

Responsibilities

• Oversees the investigation, evaluation, negotiation, and resolution of claims, ensuring effective workflow management and adherence to departmental standards.
• Provides technical guidance to adjusters, reviewing claims for coverage, liability, settlement authority, and appropriate resolution of complex issues.
• Directs daily business unit operations, including workflow distribution, phone queue management, staffing, and coverage across multiple shifts, including operations of up to seven days per week.
• Establishes and monitors employee performance goals, departmental objectives, and service standards to support business strategies and operational effectiveness.
• Monitors claims quality and customer service performance through file reviews, QA reports, surveys, and feedback to identify opportunities for improvement.
• Ensures compliance with organizational policies, operating procedures, safety standards, and Department of Insurance regulations, communicating and implementing changes as needed.
• Participates in specialty Committee Review Processes and facilitates meetings to support claims decisions and efficient departmental operations.
• Recommends improvements to operational plans, processes, and resource utilization to enhance efficiency and results.
• Travel as needed for role and acts as a claims liaison for commercial customers and brokers.

Skills

Senior supervisory experience

Casualty claims expertise

Virtual customer service

Litigation exposure

Education

Bachelor’s degree in related field

AIC/CPCU/ICAR desirable

Job description

Mobilitas, created by CSAA Insurance Group, seeks a Commercial Casualty Supervisor for Complex Claims in a remote, nationwide capacity. The role supervises complex auto and commercial injury claims, oversees multi-state operations, and liaises with partner clubs to build relationships.

Candidates will guide adjusters, manage workflow, and drive performance across shifts while ensuring regulatory compliance.