Remote Community Care Navigator

Intermountain Healthcare Inc.; Juneau (AK); Remote; USD 29,000 - 44,000; Full time

Job summary

Intermountain Health is seeking a Clinical Care Coordinator to support high-risk patients through referral management, scheduling, and transitions of care. The role requires collaboration with care teams, patients, families, and providers to deliver patient-centered services.

The position emphasizes HIPAA compliance, documentation, and participation in interdisciplinary conferences. Remote work with occasional in-person meetings is expected.

Qualifications

• Three years of experience in patient care, care management, transition/discharge planning, medical assistance, healthcare coaching, or patient care coordination - and - Certification, Associate Degree, or Bachelor's degree in a healthcare field.
• Excellent interpersonal and communication skills.
• Ability to adapt quickly as needs arise.
• Knowledge of available health resources.

Responsibilities

• Referral Management: Screen, monitors pending and prioritized referrals.
• Patient Consultation: Promptly contacts new patients by phone to introduce the program, obtain verbal consent, and schedule the initial assessment.
• Interventions: Follow-up calls to reinforce education, self-management, and care planning actions.
• Transition management: Ensure effective transition of care between settings and participate in process improvement.
• Documentation: Accurate medical record documentation per guidelines and billing standards.
• Lead interdisciplinary care conferences and huddles.

Skills

Interpersonal skills

Communication skills

Adaptability

Education

Healthcare degree or certifications

Bachelor’s degree preferred

Job description

Intermountain Health is seeking a Clinical Care Coordinator to support high-risk patients through referral management, scheduling, and transitions of care. The role requires collaboration with care teams, patients, families, and providers to deliver patient-centered services.

The position emphasizes HIPAA compliance, documentation, and participation in interdisciplinary conferences. Remote work with occasional in-person meetings is expected.