Remote Collections Specialist – Top Negotiator

LCS Financial Services Corporation; North Carolina; Remote; USD 40,000 - 52,000; Full time

Benefits offered by this job

Performance-based pay

Medical, Dental & Vision Insurance

401k Retirement Plan

Paid Holidays

Flexible time-off

Remote work in approved states

Job summary

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join our team. Bring your experience negotiating settlements and your ability to manage delinquent accounts from a home office.

This role emphasizes professionalism, compliance with federal/state laws, and the discipline required to perform in a high-volume environment. Bilingual English/Spanish is a plus, and success earns rewards through performance-based pay and benefits.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collections and negotiate successfully.
• Excellent verbal communication and telephone etiquette.
• Working knowledge of debt collection laws.
• Bilingual English/Spanish communication skills.
• Experience in high-volume collections.

Responsibilities

• Manage inbound and outbound calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilize skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Manage assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Negotiation

Verbal communication

Telephone etiquette

Active listening

Bilingual English/Spanish

Remote work discipline

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join our team. Bring your experience negotiating settlements and your ability to manage delinquent accounts from a home office.

This role emphasizes professionalism, compliance with federal/state laws, and the discipline required to perform in a high-volume environment. Bilingual English/Spanish is a plus, and success earns rewards through performance-based pay and benefits.