Remote Collections Specialist: High-Impact Negotiator

LCS Financial Services Corporation; Butlerville (IN); Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

Performance-based earnings

Remote work from home

Job summary

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join our team and advance your collections career from home. You’ll handle inbound and outbound calls, negotiate settlements, and leverage skip-tracing tools to recover delinquent accounts while ensuring regulatory compliance and professional interactions.

We value experienced professionals with strong negotiation skills, a results-driven mindset, and the ability to maintain a distraction-free remote workspace.

Qualifications

• 2+ years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Experience working in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial situations.
• Utilize skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery opportunities.
• Consistently work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Negotiation

Communication

Remote work

Bilingual English/Spanish

Regulatory compliance

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join our team and advance your collections career from home. You’ll handle inbound and outbound calls, negotiate settlements, and leverage skip-tracing tools to recover delinquent accounts while ensuring regulatory compliance and professional interactions.

We value experienced professionals with strong negotiation skills, a results-driven mindset, and the ability to maintain a distraction-free remote workspace.