Remote Collections Specialist: Resolve Delinquent Accounts

Foundation Finance Company, LLC; Provo (UT); Vor Ort; USD 29.000 - 32.000; Vollzeit

Benefits dieser Stelle

Day-one Health Benefits

401(k) with company match enrollment

Paid, Sick and Volunteer Time Off

Paid Parental Leave Options

Employer Paid Life and Disability

Wellbeing on Demand Program

Flexible Work Environment with a casua

l dress code

Zusammenfassung

Foundation Finance Company is seeking an Account Servicing Specialist I to assess past-due accounts and contact customers to resolve delinquencies in line with policy. You will handle more complex questions from the customer service team and contribute to timely account resolutions.

Your role includes processing over‑the‑phone payments, offering hardship options, and relaying information on interest and statements. Excellent communication and accuracy are essential.

Qualifikationen

• High school diploma.
• Minimum 1-year relevant applicable experience preferably in customer service or collections.
• Strong computer skills including Word, Excel, Internet, email.
• Professional phone presence and excellent verbal and written communication skills.
• Strong persuasion and negotiation skills.
• Able to handle stressful conversations with tact and diplomacy to yield the desired results.
• Strong typing skills.
• Strong attention to detail.
• Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks.

Aufgaben

• Perform outbound calls on past due customer accounts in efforts to resolve delinquency.
• Recognize and research delinquent, or potentially delinquent, accounts to determine best course of resolution action and assumes responsibility for attempting account resolutions.
• Process over the phone payments, including credit card transactions, utilizing company resources to achieve one-call resolutions.
• Provide relief options to customers encountering hardships in accordance with company policies and practices.
• Proficiently relay information to customers relating to interest, statements, and other account questions.
• Assist with overflow calls including disputes, recovery, first pay, and bankruptcy calls.
• Complete in-office and administrative tasks as needed.
• Recognize unusual scenarios and information and inquire further using critical thinking and active listening skills.
• Document notes properly in all required areas per company processes and procedures.
• Other duties as assigned by management.
• Must be able to come to work promptly and regularly.
• Must be able to take direction and work well with others.
• Must be able to work under the stress of deadlines.
• Must be able to concentrate and perform accurately.
• Must be able to react to change productively.

Kenntnisse

Customer service

Collections

Computer skills

Phone presence

Verbal communication

Written communication

Persuasion

Negotiation

Attention to detail

Stress management

Ausbildung

High school diploma

1-year relevant experience

Tools

Word

Excel

Internet

Email

Jobbeschreibung

Foundation Finance Company is seeking an Account Servicing Specialist I to assess past-due accounts and contact customers to resolve delinquencies in line with policy. You will handle more complex questions from the customer service team and contribute to timely account resolutions.

Your role includes processing over‑the‑phone payments, offering hardship options, and relaying information on interest and statements. Excellent communication and accuracy are essential.