Delinquency Resolution Specialist (Collections)

Foundation Finance Company, LLC; Fulton (MS); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Day-one Health Benefits

401(k) with company match

Paid Sick Time Off

Paid Parental Leave

Life and Disability

Wellbeing on Demand Program

Flexible Work Environment

Job summary

Foundation Finance Company seeks an Account Servicing Specialist I to assess past due accounts and contact customers to resolve delinquencies per policy. You will handle complex questions from the customer service team and perform outbound calls to resolve issues.

Responsibilities include processing over-the-phone payments, offering hardship options, relaying account information accurately, and handling overflow inquiries.

Qualifications

• High school diploma.
• Minimum 1 year of relevant experience in customer service or collections.
• Strong computer skills including Word, Excel, Internet and email.
• Professional phone presence and excellent verbal and written communication skills.
• Strong persuasion and negotiation skills.
• Able to handle stressful conversations with tact and diplomacy to yield the desired results.
• Strong typing skills.
• Strong attention to detail.
• Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks.

Responsibilities

• Performs outbound calls on past due customer accounts in efforts to resolve delinquency.
• Recognize and research delinquent, or potentially delinquent, accounts to determine best course of resolution action and assumes responsibility for attempting account resolutions.
• Process over the phone payments, including credit card transactions, utilizing company resources to achieve one-call resolutions.
• Provide relief options to customers encountering hardships in accordance with company policies and practices.
• Proficiently relay information to customers relating to interest, statements, and other account questions.
• Assist with overflow calls including (but not limited to) disputes, recovery, first pay, and bankruptcy calls.
• Complete in-office and administrative tasks as needed.
• Recognize unusual scenarios and information and inquire further using critical thinking and active listening skills.
• Document notes properly in all required areas per company processes and procedures.
• Other duties as assigned by management.

Skills

Customer service

Collections

Phone etiquette

Negotiation

Attention to detail

Typing

Stress management

Education

High school diploma

Tools

Word

Excel

Internet

Email

Job description

Foundation Finance Company seeks an Account Servicing Specialist I to assess past due accounts and contact customers to resolve delinquencies per policy. You will handle complex questions from the customer service team and perform outbound calls to resolve issues.

Responsibilities include processing over-the-phone payments, offering hardship options, relaying account information accurately, and handling overflow inquiries.