Evening Collections Specialist – Resolve Delinquencies

Foundation Finance Company, LLC; Louisiana; Vor Ort; USD 36.000 - 52.000; Vollzeit

Benefits dieser Stelle

Day-one Health Benefits

Employer Paid Life and Disability

Flexible Work Environment

Zusammenfassung

Foundation Finance Company, LLC is seeking an Account Servicing Specialist I to assess past-due accounts and contact customers to resolve delinquency according to policy. The role handles more complex account questions and performs outbound calls to drive resolutions.

Responsibilities include processing over-the-phone payments, offering hardship options, and documenting notes in the company system. The position requires a high school diploma and strong communication skills.

Qualifikationen

• High school diploma or equivalent required.
• Minimum 1 year relevant customer service or collections experience.
• Strong computer skills including Word, Excel, Internet and email.
• Professional phone presence and excellent verbal and written communication.
• Strong typing skills.

Aufgaben

• Assess past due accounts and contact customers to resolve delinquency per policy.
• Handle more complex account questions from customer service and others.
• Perform outbound calls to resolve delinquency.
• Research delinquent accounts to determine best resolution path.
• Process over-the-phone payments including credit card transactions.
• Provide relief options to customers in hardship per policy.
• Relay information to customers about interest, statements, and other account questions.

Kenntnisse

Customer service

Communication

Typing

Ausbildung

High school diploma

Tools

MS Word

MS Excel

Email/Internet

Jobbeschreibung

Foundation Finance Company, LLC is seeking an Account Servicing Specialist I to assess past-due accounts and contact customers to resolve delinquency according to policy. The role handles more complex account questions and performs outbound calls to drive resolutions.

Responsibilities include processing over-the-phone payments, offering hardship options, and documenting notes in the company system. The position requires a high school diploma and strong communication skills.