Remote Collections Specialist — Empathetic Problem Solver

BCA Financial Services, Inc.; South Carolina; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off and holidays

Company-provided equipment

Job summary

BCA Financial Services, Inc. is seeking a remote Call Center/Customer Service representative to help consumers resolve accounts with empathy and professionalism.

This full-time role offers $17/hour plus monthly commission opportunities, a consistent Monday–Friday schedule, and company-provided equipment. You will talk with consumers, present payment options, document interactions in our systems, and aim to meet performance goals with coaching.

Qualifications

• 1+ year of experience in a call center, customer service, billing, or collections.
• Strong communication and problem-solving skills.
• Ability to build trust and work through sensitive conversations.
• Basic knowledge of medical terminology (preferred).
• A reliable, detail-oriented work style.

Responsibilities

• Talk with consumers to help them understand their accounts and find solutions.
• Offer payment options such as full balance payment and payment plans.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems.
• Meet performance goals (with support and coaching along the way).

Skills

Strong communication

Problem solving

Empathy

Detail oriented

Trust building

Job description

BCA Financial Services, Inc. is seeking a remote Call Center/Customer Service representative to help consumers resolve accounts with empathy and professionalism.

This full-time role offers $17/hour plus monthly commission opportunities, a consistent Monday–Friday schedule, and company-provided equipment. You will talk with consumers, present payment options, document interactions in our systems, and aim to meet performance goals with coaching.