Remote Collections Specialist — Mon-Fri + Commission

BCA Financial Services, Inc.; Tallahassee (FL); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

GAP Insurance

Life Insurance

401(k) with company match

Paid Time Off

Paid Holidays

Company-provided equipment

Job summary

BCA Financial Services, Inc. is hiring a remote Customer Support specialist to help consumers understand their accounts and arrange payment plans. You’ll document interactions and work with a high-volume call center team from home.

This full-time role offers $17/hour with monthly commission, a Monday–Friday schedule, and provided equipment plus benefits. You’ll join a supportive environment focused on respectful, effective customer care.

Qualifications

• 1+ year of experience in a call center, customer service, billing, or collections
• Strong communication and problem-solving skills
• Ability to build trust and work through sensitive conversations
• Basic knowledge of medical terminology (preferred)
• A reliable, detail-oriented work style

Responsibilities

• Talk with consumers to help them understand their accounts and find solutions
• Offer payment options such as full balance payment and payment plans
• Handle a high volume of inbound and outbound calls
• Accurately document interactions in our systems
• Meet performance goals (with support and coaching along the way)

Skills

Call center experience

Customer service

Communication skills

Problem solving

Job description

BCA Financial Services, Inc. is hiring a remote Customer Support specialist to help consumers understand their accounts and arrange payment plans. You’ll document interactions and work with a high-volume call center team from home.

This full-time role offers $17/hour with monthly commission, a Monday–Friday schedule, and provided equipment plus benefits. You’ll join a supportive environment focused on respectful, effective customer care.