Remote Medical Collections Specialist

BCA Financial Services, Inc.; Yorktown (VA); Remote; USD 19.000 - 28.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision, GAP, and life

401(k) with company match

Paid time off and paid holidays

Company-provided equipment

Zusammenfassung

BCA Financial Services, Inc. is seeking a remote customer service/collections specialist to help consumers resolve accounts with empathy and clarity. You will handle inbound/outbound calls, document interactions, and offer payment options.

The role requires 1+ year in call center or related fields and a reliable, detail-oriented work style. The position offers a Monday-Friday schedule, paid time off and holidays, health/dental/vision coverage, 401(k) with company match, and company-provided

Qualifikationen

• 1+ year of experience in a call center, customer service, billing, or collections.
• Strong communication and problem-solving skills.
• Ability to build trust and work through sensitive conversations.
• Basic knowledge of medical terminology (preferred).
• A reliable, detail-oriented work style.

Aufgaben

• Talk with consumers to help them understand their accounts and find solutions.
• Offer payment options such as full balance payment and payment plans.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems.
• Meet performance goals (with support and coaching along the way).

Kenntnisse

Communication

Problem-solving

Trust-building

Medical terminology

Detail orientation

Jobbeschreibung

BCA Financial Services, Inc. is seeking a remote customer service/collections specialist to help consumers resolve accounts with empathy and clarity. You will handle inbound/outbound calls, document interactions, and offer payment options.

The role requires 1+ year in call center or related fields and a reliable, detail-oriented work style. The position offers a Monday-Friday schedule, paid time off and holidays, health/dental/vision coverage, 401(k) with company match, and company-provided