Remote Collections Pro — Commission Eligible

BCA Financial Services, Inc.; Virginia; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Paid holidays

Company equipment

Job summary

BCA Financial Services, Inc. is offering a remote, full-time role where you will assist consumers with their accounts and payment plans from a home office.

The position emphasizes empathetic communication, clear explanations, and professional problem-solving to support customers through their financial responsibilities. You'll work a consistent Monday-Friday schedule, receive a base hourly rate of $17 with monthly commissions, and be supported by company-provided equipment, benefits, and a focus

Qualifications

• 1+ year of experience in call center, customer service, billing, or collections
• Strong communication and problem-solving skills
• Ability to build trust and work through sensitive conversations
• Basic knowledge of medical terminology (preferred)

Responsibilities

• Talk with consumers to help understand their accounts and find solutions
• Offer payment options such as full balance payment and payment plans
• Handle a high volume of inbound and outbound calls
• Accurately document interactions in our systems
• Meet performance goals (with support and coaching along the way)

Skills

Communication skills

Problem solving

Trust building

Attention to detail

Medical terminology

Job description

BCA Financial Services, Inc. is offering a remote, full-time role where you will assist consumers with their accounts and payment plans from a home office.

The position emphasizes empathetic communication, clear explanations, and professional problem-solving to support customers through their financial responsibilities. You'll work a consistent Monday-Friday schedule, receive a base hourly rate of $17 with monthly commissions, and be supported by company-provided equipment, benefits, and a focus