Remote Collections Specialist | empathetic & results-driven

BCA Financial Services, Inc.; Orangeburg (SC); Remote; USD 19.000 - 28.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

GAP insurance

Life insurance

401(k) with company match

Paid time off

Paid holidays

Company-provided equipment

Zusammenfassung

BCA Financial Services, Inc. is seeking motivated customer service professionals to assist consumers with their accounts from a home-based setup. You will communicate clearly, explain payment options, and document interactions to ensure accurate records.

A supportive team environment provides coaching to help you meet performance goals. Qualified candidates stay organized in a fast-paced call center while delivering empathetic service.

Qualifikationen

• 1+ year of experience in a call center, customer service, billing, or collections
• Strong communication and problem-solving skills
• Ability to build trust and work through sensitive conversations
• Basic knowledge of medical terminology (preferred)
• A reliable, detail-oriented work style

Aufgaben

• Talk with consumers to help them understand their accounts and find solutions
• Offer payment options such as full balance payment and payment plans
• Handle a high volume of inbound and outbound calls
• Accurately document interactions in our systems
• Meet performance goals (with support and coaching along the way)

Kenntnisse

Communication

Problem solving

Trust building

Medical terminology (basic)

Detail-oriented

Jobbeschreibung

BCA Financial Services, Inc. is seeking motivated customer service professionals to assist consumers with their accounts from a home-based setup. You will communicate clearly, explain payment options, and document interactions to ensure accurate records.

A supportive team environment provides coaching to help you meet performance goals. Qualified candidates stay organized in a fast-paced call center while delivering empathetic service.