Remote Collections Specialist — Commission Eligible

LCS Financial Services Corporation; Ohio; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

100% Remote Position

Commission based on performance

Mon-Fri schedule

Job summary

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide team. You will handle inbound/outbound calls, negotiate settlements, and maintain compliant, professional interactions from a home office.

Ideal candidates have 2+ years in third-party collections, strong negotiation skills, and the ability to work independently while meeting performance goals in a remote setting.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Working knowledge of applicable debt collection laws and regulations.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools and investigative techniques to locate borrowers and assets.
• Maintain assigned account portfolios and prioritize collection activities to maximize recovery opportunities.
• Meet individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable laws, company policies, and regulatory requirements.
• Maintain consistent communication with management and team members while working remotely.

Skills

Debt collection

Negotiation

Persuasion

Active listening

Attention to detail

Independence

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide team. You will handle inbound/outbound calls, negotiate settlements, and maintain compliant, professional interactions from a home office.

Ideal candidates have 2+ years in third-party collections, strong negotiation skills, and the ability to work independently while meeting performance goals in a remote setting.