Remote Collections Specialist — Bilingual EN/ES

LCS Financial Services Corporation; South Dakota; Remote; USD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Additional earning potential tied to性能

Zusammenfassung

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join our team. You will manage inbound and outbound calls, negotiate settlements, and work to achieve recovery goals while adhering to applicable laws and company policies.

This role offers a remote work setup in approved states with a focus on performance-based earning potential. Excellent communication and regulatory knowledge are essential for success.

Qualifikationen

• 2+ years in third-party debt collection.
• Proven ability to manage accounts and negotiate payment arrangements.
• Excellent verbal communication and telephone etiquette.
• Knowledge of debt collection laws and regulations.
• HS diploma or equivalent.
• Experience in high-volume collections and remote work readiness.
• Bilingual English/Spanish.

Aufgaben

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery.
• Work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable collection laws and company policies.

Kenntnisse

Debt collection

Negotiation

Verbal communication

Active listening

Regulations knowledge

Bilingual English/Spanish

High-volume experience

Skip-tracing tools

Remote work readiness

Goal orientation

Ausbildung

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Jobbeschreibung

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join our team. You will manage inbound and outbound calls, negotiate settlements, and work to achieve recovery goals while adhering to applicable laws and company policies.

This role offers a remote work setup in approved states with a focus on performance-based earning potential. Excellent communication and regulatory knowledge are essential for success.