Collections Representative (Experienced)

Valor Intelligent Processing; Dallas (TX); On-site; USD 18,046 - 23,763; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Work Environment

Job summary

Valor Intelligent Processing is hiring Experienced Collections Representatives in Dallas, Texas. The role involves making and receiving calls about overdue accounts while maintaining professional relationships with customers.

Candidates must possess relevant contact center experience and excellent communication skills. Compensation ranges from $13.10 to $17.25 per hour, with additional benefits including paid training, health insurance, and opportunities for career growth.

Qualifications

• Must be 18 years or older.
• Prior experience in contact center roles such as collections, customer service, tech support, sales, or back-office support.
• Excellent written and verbal communication skills.
• Typing speed of 20+ WPM.
• Strong conflict resolution, negotiation, and problem-solving abilities.

Responsibilities

• Make outbound and receive inbound calls to connect with customers regarding overdue accounts.
• Use proven recovery strategies and scripts to negotiate payment plans.
• Review customer accounts to identify payment history and determine recovery approach.
• Offer solutions to customers facing financial challenges.
• Accurately update account information and payment statuses.
• Follow all company policies and regulatory guidelines.
• Meet monthly recovery goals and stay current with training materials.
• Communicate effectively with peers and leadership.

Skills

Communication skills

Conflict resolution

Negotiation abilities

Customer service orientation

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology, e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry‑leading organization.

We are hiring Experienced Collections Representatives to recover past‑due consumer accounts while maintaining respectful, empathetic, and professional customer relationships.

POSITION RESPONSIBILITIES

• Customer Contact: Make outbound and receive inbound calls to connect with customers regarding overdue accounts.
• Negotiation & Resolution: Use proven recovery strategies and scripts to negotiate payment plans and settlements with empathy and tact.
• Account Analysis: Review customer accounts to identify payment history and determine the best recovery approach.
• Problem Solving: Offer solutions to customers facing financial challenges to help them maintain good standing.
• Documentation: Accurately update account information, payment statuses, and customer interactions in the system.
• Compliance: Follow all company policies, procedures, and regulatory guidelines, including debt collection laws.
• Performance & Training: Meet monthly recovery goals, attend team meetings, and stay current with training materials and process updates.
• Team Collaboration: Communicate effectively with peers and leadership and elevate unresolved issues when necessary.

CANDIDATE QUALIFICATIONS

• Must be 18 years or older.
• High school diploma or equivalent required.
• Prior experience in contact center roles such as collections, customer service, tech support, sales, or back‑office support.
• Excellent written and verbal communication skills.
• Typing speed of 20+ WPM.
• Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Familiarity with Windows OS.
• Strong conflict resolution, negotiation, and problem‑solving abilities.
• Customer‑service oriented: empathetic, responsive, patient, and conscientious.
• Ability to multi‑task, self‑manage, and stay focused in a fast‑paced environment.
• Reliable and punctual with a strong work ethic.
• Team‑oriented with excellent interpersonal skills.

COMPENSATION DETAILS

Hours: $13.10 - $17.25 / hour (depending on experience).

We provide paid training and a competitive compensation structure.

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days; all employees have access to MEC plans after 30 days.
• Retirement Savings: Availability of retirement savings programs where applicable.
• Disability Insurance: Short‑term disability coverage.
• Life Insurance: Life insurance options.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: Focus on internal promotions and advancement.
• Paid Training: Earn a paycheck while learning new skills.
• Work Environment: Team‑oriented culture with casual dress code.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. The employee will be largely sedentary, sitting/standing for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to 40 pounds.

CONDITIONS OF EMPLOYMENT

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.