Remote Collections Agent - Paid Training & Growth

MCI; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Job summary

MCI is seeking a Collections Agent in Savannah, GA to help customers bring accounts current using ethical recovery strategies. On-the-job training is provided, and the role combines customer service with negotiation in a fast-paced call center.

You will handle outbound and inbound calls, discuss payment options, and aim to meet monthly recovery targets while upholding brand standards. A high school diploma and strong communication skills are required.

Qualifications

• High school diploma or equivalent.
• Prior contact center or customer service experience required.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to type 20+ wpm.
• Proficiency with Microsoft Office.
• Ability to work independently in a fast-paced environment.
• Strong negotiation and problem-solving skills.

Responsibilities

• Make outbound calls and receive inbound calls to discuss and resolve open customer accounts.
• Use recovery strategies to locate and communicate with the appropriate parties.
• Understand each customer's situation and identify appropriate payment options.
• Negotiate payment arrangements with empathy, tact, and professionalism.
• Respond effectively to customer concerns and objections while working toward account resolution.
• Follow all required scripts, policies, procedures, and ethical recovery practices.
• Meet monthly performance and recovery goals.
• Maintain positive and professional relationships with customers while representing the brand.
• Attend required meetings and training and stay up to date on program, system, and process changes.
• Maintain required attendance, punctuality, and work schedule adherence.
• Perform other duties as assigned.

Skills

Customer service

Negotiation

Communication

Typing 20 wpm

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI is seeking a Collections Agent in Savannah, GA to help customers bring accounts current using ethical recovery strategies. On-the-job training is provided, and the role combines customer service with negotiation in a fast-paced call center.

You will handle outbound and inbound calls, discuss payment options, and aim to meet monthly recovery targets while upholding brand standards. A high school diploma and strong communication skills are required.