Results-Driven Collections Specialist (Contact Center)

Valor Intelligent Processing; Dallas (TX); On-site; USD 11,000 - 19,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Training & Development

Casual Dress Code

Job summary

MCI is seeking a Collections Representative to contact customers with overdue accounts, negotiate payment arrangements, and maintain accurate records while delivering strong customer service.

The role emphasizes compliance with debt collection laws, professionalism under pressure, and the potential to leverage bilingual skills (English and Spanish) in a dynamic BPO environment in the Dallas area.

Qualifications

• 1-2 years of experience in collections or a similar contact center role.
• Strong negotiation and conflict resolution skills.
• Fluency in English is required; Spanish fluency is a strong advantage.

Responsibilities

• Make outbound calls to customers regarding overdue payments and account status.
• Negotiate payment plans and settlements in line with company policies and customer circumstances.
• Update customer accounts and document all collection activities accurately in the system.
• Follow up on broken promises and maintain consistent contact with debtors.
• Handle disputes professionally and elevate complex cases to the appropriate department.
• Ensure full compliance with regulatory standards and maintain confidentiality of customer information.
• Meet or exceed daily and monthly collection targets and call quality standards.

Skills

Outbound calls

Negotiation

Conflict resolution

English fluency

Spanish fluency

Education

High school diploma

Job description

MCI is seeking a Collections Representative to contact customers with overdue accounts, negotiate payment arrangements, and maintain accurate records while delivering strong customer service.

The role emphasizes compliance with debt collection laws, professionalism under pressure, and the potential to leverage bilingual skills (English and Spanish) in a dynamic BPO environment in the Dallas area.